Contact Us
Who answers what
When you submit the form, the message goes to the editorial team that operates this review site, not to the casino itself. That distinction matters: the team can answer questions about the reviews, the scoring criteria, the complaints procedure and the site’s own policies, but it cannot alter a bonus, change a wagering term or recover a lost deposit on your behalf. Any request that depends on action from the operator must be taken up with the operator directly, and the team will say so when that is the case.
The team reads and replies in English. If you write in another language, the response may be delayed while a translation is arranged, and some nuance will inevitably be lost. Keep the message in English where possible, and keep it to the point.
What never belongs in the form
Do not send financial details through the form. Bank account numbers, card numbers, payment-provider logins and wallet identifiers are not needed for any enquiry this team can resolve, and the form is not an encrypted channel for that kind of data. The same applies to passwords, security answers, verification codes and one-time passcodes — no legitimate enquiry ever requires those, and no member of the team will ask for them.
Do not attach document scans. Proof of identity, proof of address, bank statements, passport images and similar files should go only through the official verification process of the casino operator, never through a third-party contact form. If a dispute over verification arises, the team can advise on the correct route, but it will not hold or forward your documents.
Anything you send through the form is read by staff who are not bound by the operator’s data-handling rules. Treat the form as a semi-public channel: write nothing you would not want a stranger to read, and redact any detail that could be used to impersonate you.
When the form is not the right place
If you are struggling with gambling itself — not with a specific review or a technical fault on this site — the contact form is the wrong destination. Gambling-related harm is not something this editorial team is equipped to handle, and the response you need will not come from a reviews desk. The page you are on is for site feedback and editorial enquiries; support for a gambling problem sits elsewhere.
Look instead to the responsible-gambling resources that are listed on the casino pages this site reviews, and to the national help services that operate in the United Kingdom. Those services are staffed by people trained to talk about gambling harm, and they are free and confidential. The team can point you toward those services if you ask, but it cannot counsel you, and it will not try to talk you out of a decision you have already made.
If you need to exclude yourself from a specific operator, that request must go through the operator’s own self-exclusion tool, not through this form. The team cannot place an exclusion, cannot extend one and cannot confirm whether an exclusion is active. What it can do is explain how the operator’s exclusion process works and where the relevant settings sit.
Response and handling
Every message is read, and the team replies as soon as staffing allows. There is no fixed turnaround, and a response may take longer during busy periods or when an enquiry needs to be checked against the site’s records. Urgent matters — a complaint about a specific review, a correction request, a report of inaccurate information — should be marked as such in the subject line so they are prioritised.
Correspondence is treated as confidential within the team, but it is not covered by legal professional privilege. The team will not share your message with the casino operator without your permission, unless it is required to do so by law. If you reference a specific operator or a specific review, the team may need to consult its own notes on that page before replying, which can add to the wait.
If you are reporting an error in a review, include the page name and the point you believe is wrong. If you are complaining about a review’s conclusion, explain the factual basis for the objection rather than the outcome you wanted. Messages that name a specific operator and a specific grievance will be routed to the person who wrote that review, which shortens the loop and produces a more useful answer.